Expert Curated
A good helpdesk reduces resolution time, prevents tickets from slipping through, and keeps customers happy. Indian businesses need helpdesk tools that integrate with WhatsApp, support regional language tickets, and offer INR pricing. Here are the top platforms.
Yes. Freshdesk supports WhatsApp Business API natively. Customers can raise and follow up on tickets via WhatsApp, and agents manage all channels from one inbox. This is critical for Indian businesses where WhatsApp is the primary customer communication channel.
Freshdesk's free plan supports unlimited agents with basic ticketing, email support, and knowledge base — genuinely useful for teams up to 10 agents. Zoho Desk also offers a free plan for up to 3 agents.
Want to set up a professional helpdesk for your team? We implement Freshdesk and Zoho Desk with custom workflows, WhatsApp integration, and staff training.