Freshdesk is built by Freshworks — an Indian company headquartered in Chennai — making it the most India-friendly helpdesk platform available. Transparent INR pricing, WhatsApp Business integration, and excellent Indian customer support make Freshdesk the top choice for Indian businesses setting up customer service operations.
WhatsApp Business API integration in Freshdesk requires a paid plan (Growth or above) plus a WhatsApp Business account. For the free plan, only email and social media ticketing are available. We help set up the WhatsApp integration for Indian businesses.
Yes. Freshdesk supports multilingual ticketing. Agents can receive tickets in Hindi and respond in Hindi. The customer-facing knowledge base can also be published in Hindi and other Indian languages.
Get Freshdesk for your Indian business — start free, upgrade as you grow, with local support.